Return & Refund Policy

Our Refund Guidelines

1. Service Refund Policy

At Vanthora, we are committed to delivering high-quality professional services. Because our services involve consultation, planning, creative work, technical expertise, and customized project development, refund eligibility depends on the stage of the project, the work completed, and the specific circumstances of each request.

If you believe that the services delivered do not substantially conform to the agreed project scope or contain significant deficiencies directly attributable to us, please contact our customer support team within 7 days after the delivery of the service or project milestone. We will carefully review your request and work with you to reach a fair resolution, which may include revisions, additional support, partial refunds, or full refunds where appropriate.

2. Refund Eligibility

Refund requests may be considered under the following circumstances:

  • The purchased service was not delivered within the agreed timeframe without prior notice or mutual agreement.
  • The delivered service materially differs from the approved proposal, project scope, or written agreement.
  • We are unable to provide the purchased service due to circumstances within our reasonable control.
  • A duplicate payment has been made for the same project or service.
  • A technical, operational, or administrative error on our part prevents the successful delivery of the purchased service.
  • Both parties mutually agree to cancel the project before substantial work has been completed.

3. Non-Refundable Circumstances

Refunds generally will not be provided under the following circumstances:

  • The customer changes their mind after work has commenced.
  • The customer requests revisions, features, or deliverables outside the original project scope.
  • The customer fails to provide the required information, files, materials, approvals, or timely feedback necessary for project completion.
  • The project has been completed and delivered in accordance with the agreed specifications.
  • The customer delays or abandons the project for an extended period without reasonable communication.
  • The customer refuses approved deliverables based solely on personal preference after the agreed work has been completed.
  • The customer violates our Terms of Service or engages in fraudulent, abusive, unlawful, or inappropriate conduct.

4. Revisions

Customer satisfaction is important to us. Where revisions are included in your purchased service, we will provide reasonable revisions consistent with the agreed project scope and service package.

Requests for additional features, redesigns, functionality, or other work outside the original agreement may require additional fees and revised delivery schedules.

5. Refund Processing

If a refund request is approved, refunds are generally processed within 3–5 business days after approval.

Refunds will normally be issued using the original payment method whenever reasonably possible. Depending on your payment provider, financial institution, or card issuer, additional processing time may be required before the refunded amount appears in your account.

6. How to Request a Refund

If you wish to request a refund, please contact our customer support team and provide the following information:

  • Full Name
  • Email Address
  • Order or Invoice Number
  • Purchased Service
  • Date of Purchase
  • Description of the issue
  • Relevant documents, files, screenshots, or supporting evidence (if applicable)

Our support team will review your request carefully and may contact you if additional information is required. Whenever reasonably possible, we will first attempt to resolve concerns through communication, revisions, technical assistance, or other appropriate solutions before determining whether a refund is applicable.

Customer Service Information

Customer Support Email: [email protected]

Company Name: Vanthora INC

Company Address: 958 N Lincoln St Apt 302, Denver, CO 80203, United States