Service Delivery Policy
Service Delivery Information
1. Service Confirmation
Once your order has been successfully placed and payment has been confirmed, our team will review your request and begin preparing your project based on the selected service and any agreed project requirements. Most projects are initiated within 1–2 business days; however, more complex projects may require additional planning, consultation, or preparation before work begins.
2. Service Delivery
Vanthora provides professional digital services, including Development & IT, Logo Design, Marketing, and Video & Audio services. All services are delivered electronically through email, secure download links, cloud storage, online collaboration platforms, project management systems, video meetings, or other mutually agreed communication channels. No physical products are shipped.
Depending on the service purchased, project deliverables may include design files, source files, branding assets, marketing materials, websites, software, application code, technical documentation, reports, multimedia content, digital assets, or other project-related materials.
3. Project Timeline
Estimated delivery times vary depending on the scope, complexity, and specific requirements of each project. Delivery schedules may also depend on the timely receipt of project information, branding materials, content, approvals, revisions, and feedback provided by the client.
If additional revisions, expanded project requirements, technical challenges, third-party dependencies, or client-requested changes arise during the project, the estimated completion date may be adjusted accordingly. Whenever reasonably possible, we will notify you of any significant changes to the delivery schedule.
4. Client Responsibilities
Clients are responsible for providing complete, accurate, and timely project information, branding materials, content, access credentials (where required), technical specifications, approvals, and feedback necessary to complete the requested services.
Delays resulting from incomplete information, delayed approvals, unavailable contacts, or changes requested by the client may affect the estimated delivery timeline.
5. Revisions
Where revisions are included within the purchased service package, revisions will be completed according to the agreed project scope. Requests for additional work, new features, or changes beyond the original project requirements may require additional fees and additional delivery time.
6. Service Availability
Our professional digital services are available to customers in many countries and regions, subject to applicable laws, technical availability, payment verification, export regulations, and operational requirements.
Some services may be unavailable or restricted in certain jurisdictions due to legal, regulatory, technical, sanctions, or business limitations.
7. Service Fees
Service pricing is displayed on the applicable service page or provided through a quotation before purchase. Customers are responsible for reviewing the selected services, project scope, deliverables, pricing, and any applicable terms before placing an order.
Applicable taxes, sales taxes, or other government charges may be collected where required by applicable law.
8. Project Delays
While we make every reasonable effort to complete projects within the estimated timeframe, delivery schedules may occasionally be affected by project complexity, client response times, requested revisions, technical issues, scheduled maintenance, third-party service interruptions, force majeure events, public holidays, cybersecurity incidents, internet connectivity issues, or other circumstances beyond our reasonable control.
9. Customer Support
If you have any questions regarding your project, delivery schedule, revisions, service requirements, or project status, please contact our customer support team. We are committed to maintaining clear communication and providing professional assistance throughout every stage of your project.
Company Information
Company Name: Vanthora INC
Company Address: 958 N Lincoln St Apt 302, Denver, CO 80203, United States
Customer Support Email: [email protected]